CTSmall Support Center
In order to get the best support, please be sure to describe your problem in detail!
We prefer a support request is written in Danish or English.
Please double check the following:
- The SIM card must be unlocked (pin-code disabled). Use a mobile phone to disable the pin-code (we can not help you with it).
- The SIM card must be working at GSM 2G with good coverage in your area (In Denmark, Oister and 3' wont work!).
- The Brand in CTSmall must match your heat pump. Verify the Active Brand with a SMS: 1234, Brand
Is your problem with sending or receiving an SMS?
- Describe how the SYSLED is flashing at start-up, and over the next about 60 seconds.
- If possible, upload a small video there show the flashing of SYSLED (Video upload).
Please take a look at our documentation, before opening a support request:
www.Climatech.dk and www.CTSmall.eu | Support team.
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We provide archives and history of all your current and past support requests complete with responses.
Be sure to browse our Frequently Asked Questions (FAQs) before opening a ticket